Below is a guide to TS Gateway setup for your remote desktop
connection. It is also possible to download our PDF guide and you
are welcome to save locally, send to a friend or print to your
PDF instructions - TS Gateway
With this guide you will be able to connect to your remote
desktop with Microsoft RDP client (Remote Desktop Connection)
through A/S ScanNet TS Gateway.
With your IT outsourcing agreement with A/S ScanNet you should
at this stage, having received a username and password to be used
for that you can implement this guidance.
Editing RDP client
After having saved the RDP client for example on your local
desktop, edit or add your username.
Right-click the new icon (RDP client) and select 'Edit'.
In the next section 'User' you'll see, which field to edit,
marked with red. Are you having trouble logging in, see the last
section FAQ / FAQ on page 7.
In the 'Computer'-field, type in HID-xxxxxxx, that is your
unique ID to the server at ScanNet and that you should not
Fill in the 'User' (your email address) the first time you log
on to remote desktop.
If you click 'Save', the computer will remember your username.
For login click 'Connect'.
Screen size and resolution
Do you want to change the screen size or number of colors, see
tab 'Display', where you have the opportunity to change this. You
should be aware that these settings affect the speed to remote the
If you have two monitors connected to your computer, you can
tick 'Use all my monitors for the remote session' and you'll see
the remote desktop, as you know it from your local computer.
Connect with printer and hard drives
Under the tab 'Local Resources' see 'Local devices and
Basically, all elements are on and it means that the following
things will be active on the remote desktop: Printers, Clipboard,
smart card, Ports, Drives and PnP devices.
It can affect the speed that all the items are on your desktop,
so you can deselect the unnecessary things.
If you are experiencing general performance issues with your
remote desktop, you should choose a lower speed connection.
The connection settings
Click on 'Settings...' under the heading 'Connect from
Under 'Connection Settings', select 'Use these RD Gateway…' and
write: 'tsgw.scannet.dk' in the 'Server name'.
In 'Logon Method' select 'Ask for password (NTLM)'. Tick the
'Override RD Gateway server for local addresses'.
Under 'Logon settings' puts tick on 'Use my RD Gateway
credentials for the remote computer'.
FAQ / Frequently Asked Questions
I do not know or can not remember the password?
- If it's the first time you log on to the system, you should have
gotten the code from your IT contact person in the company. If you
have previously logged in, please get in touch with A/S ScanNet
support tel 75 53 35 00, which will transmit a new code.
Login says '@mit-domænenavn.dk' in the user name and
password will not be approved?
- You do not use the correct e-mail address. You need to type in
the full e-mail address, example 'hans.hansen@mit-domænenavn.dk'.
See section 'User' above.
Remote Desktop - cannot find computer
- This is often one of two things: 1) RDP client must be at least
v6.1, which requires Windows XP SP3. NET 3.5 SP1, Vista or Windows
7. 2) The connection settings are not set properly and you should
review the 'Connection settings' above.
I use an Apple Mac and cannot connect?
- There is no official RDP client, which is supported on the Mac.
It is therefore not possible to connect to remote desktop.
There are no printers on remote desktop and 'Printers' are
checked under 'Local Resources'?
- Check that the Microsoft NET 3.5 or later is installed on your
After entering the password and connect, the computer
attempts to connect, but 'times out'?
- Have you tried to log on to your profile from another computer
with success, there might be an error on your local computer.
Verify that Windows own firewall or other software is not blocking
the connection (eg., Symantec (Network protection)).